Frequently Asked Questions
Everything you need to know about your Drive Medical at Home experience
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location within the continental United States.
How can I track my package?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain medical-grade apparel and wearable supports cannot be returned once opened.
Do you accept health insurance or Medicare?
Drive Medical at Home is a direct-to-consumer retailer. While we do not bill insurance companies directly, we provide detailed invoices that you may submit to your provider for potential reimbursement.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. We recommend taking your measurements with a flexible tape measure and comparing them against our specific brand guidelines before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.